Facebook reviews | Facebook business account
Are you concerned about how well your business in doing on Facebook? In case you’re concerned about the effect of Facebook reviews on your business, you have to do all you can to know more about Facebook reviews and Ratings. Through Facebook reviews, users can discover new businesses with great reputation both through their Facebook business page and brand awareness.
Facebook Reviews-What it is?
The Facebook reviews are seeing as a star system where your customers have the ability to rate your service or products through the comments they leave. In this platform customers can make comments on everyone’s reviews and talk about your business in the open.
As people visit your business page, you’ll read it. It offers users opportunity to check in your physical address and will enable them leave a comment when they visit. This is very important for business that have Facebook business page. Having a facebook business page is a great drive to boost your business awareness and patronage.
If your business doesn’t have a facebook page, it’s time to create one. I’m convinced that having a Facebook business page is a one good step to grow your business. However, one thing is to have a presence on Facebook, another thing is to have good results and maximizing the platform to grow your business and take it to the next level you want your business to be.
How Important is Facebook review
Facebook reviews guides a potential customers to your Facebook page and from there he/she starts the journey stage to becoming a buyer. As they come to your page, they can realize that there’re things that they need to put in place. It can be that there business admin is quite in a mess or that they need to hire a bookkeeper for updating their accounts daily.
So this leads us to the first Facebook review importance which is awareness.
Once the person becomes aware of the problem they need to solve, it leads to the second stage which is the Consideration stage. In this stage you have to define your problem and the best researching techniques to solve your problem. Then, we have the third stage which is Decision stage. Here, a potential customer decides the best solution offered by your business. By so doing, they’ll get the exact product or services that are best suitable for their need.When customers have made the choice of what they want depending on your Facebook page reviews, it’ll lead them to make purchases. Having make purchases, there’re post-purchase stages resulting from your reviews on Facebook. For additional benefits, anytime someone Goggles your business, it shows a Facebook customer reviews for your website.
Step to get Facebook Reviews
Though there’re lots of benefits to having a Facebook reviews on your business page but you can have it so easy, m you need to use the steps below to set it up.
- On the top of your Facebook Profile, click on create
- Click on page info and select the local business as a facebook business page category.
- Follow the option to make your business more specific, then, choose hospital, restaurant, café, hotel etc.
- Fill in your business physical address or the location
- Tap the address and fill in the details required, tick the box next to show map, check ins, and star rating.
- Tap on the save changes button.
After this, your Facebook reviews are set.
Ways to get customers to use your Facebook review
You need to take some actions to make people visit your page. By this, you should encourage them to check in each time they visit your physical address. As they visit, they’ll automatically be made to review their experience.
Ensure that you leave your post pinned to the top of your page. It’ll encourage users to leave a review if the like your products or services.
Make your Post interesting. You can ask customers to share a favorite memory of your shop of your products that they like so much.
Managing your reviews
If you manage your reviews well, it’ll be a great asset in building your brand. However, if you don’t manage it well, it’ll have some negative impact on your business reputation. Since you can’t delete negative reviews all you’ll do is to report them as spam or as offensive content.
Now, you must attend to negative reviews with calmness. You shouldn’t respond to it in the heat of the moment and your response should be neutral. To be on a safe side, have someone read your response before you post. If you discover it’s not generating a good response, move the conversation to a private messaging immediately.
If you have a positive review, read your review and use the customer’s name and provide a good response to the feedback. From the response you get from customers, you can improve on your products/services to grow your business further.
Benefits of Facebook Review
- It’ll help or influence EdgeRank and also maintain you star ratings on your Facebook page.
- Helps audience to review your products and services.
- It creates brand awareness to your business. When you do a couple of facebook page ads, your business must reach thousands of people using Facebook in your area of target.
- Brings traffic to your website- When you engage in a successful facebook page, it’ll bring lots of traffic to your website and hence it’ll increase
- It encourages targeted advertising- Through the Facebook page engagements’ ads; you can target a group of persons within a particular age limit. This depends more on the type of product and services that you offer.